RENTAL TERMS AND CONDITIONS FOR BIKE HIRE

IN ESSENCE...

Rental prices are charged in advance. 
To rent equipment from us, you need to present an ID and provide contact details.
The renter is obliged to return the rental equipment at the end of the rental period. 
Late returns will incur an additional charge according to the price list.
For 2-day+ rentals we may require a damage deposit in the form of credit card charge plus the driver’s license / photo ID of one member of the party.
Lost / non-returned items incur the full cost of the replacement of that item. (unless the item is of less value than the liability waiver cover selected).


Example Liability Costings Back to Bike Hire
MAINTENANCE, TUNING AND RESPONSIBILITY

The customer should agree that he/she will return the equipment in the same good condition as when received, ordinary wear and tear accepted, and to repair and replace lost or stolen, damaged or broken bicycles or parts or to reimburse Hetta Huskies for said equipment. Therefore regardless of the party at fault, customer understands and agrees to be responsible for the theft or damage to said equipment.

The bikes will have been professionally checked and deemed fit for function prior to your arrival. (They will also have been wiped down with alcohol solution before and after each use as part of our Covid-19 health and safety measures.)

Nevertheless, recipients should check the condition of the bike and bring any deficiencies / scratches that they notice to the attention of a company representative upon receipt of the item (much like with a standard car hire) and ride a test circuit in the yard.

Having said this, bicycles are very different from cars in that they may need tuning or maintenance during the course of the rental period; especially when rented for more extreme or longer tours. Such maintenance must be carried out at the renter's expense.

We (Hetta Huskies) will cover the cost of damages due to equipment failures beyond the renters control; i.e. damage occurred during transport by Hetta Huskies or as a direct result of worn parts. We are therefore responsible for structural deficiencies such as damaged frames, worn bottom brackets, suspension and wheel hubs. However, we are not responsible for the following occurrences during bike rental:

gear tune ups / punctures / broken spokes / broken chains / broken derailleurs / broken drop-outs / wheel rim damage / torn saddles / stripped threads on pedal crank / striped threads on bike racks (as a result of being over-loaded or driven too fast on bumpy trails. In other words, we do not accept responsibility for damage beyond the control of Hetta Huskies, resultant of rider use or misuse.

If you are undertaking a longer unassisted bicycle tour we strongly recommend that you have some basic bicycle maintenance knowledge. There is only one mechanic's workshop in Hetta and the next closest is likely in Ylläs or Levi.

We normally send at least one full repair set per group and renting parties should have the skills required to use these in the case of normal issues that can happen on the trail (flat tyres, loose axels etc (depending on the severity of the trails). If you believe that the individual people within your group will ride independently, we can allocate a kit to each bike.

Instruction in the use, assembly and maintenance of bicycles will not be provided and participants will need to affirm that they are competent and familiar with the use of a multi-speed bicycle.

We will endeavour to have an experienced staff member present when you check your bike back in but if we are in the middle of, for instance, feeding the dogs, this might not be possible and the person taking the bikes back from you might not be able to immediately identify any issues. If you HAVE had problems, please highlight them at the time since it is much easier for everyone to be able to sort things out immediately rather than having to chase you for problems identified in the post- use tune up which might even be delayed for a few days if there is no immediate demand.


SUBLEASING PROHIBITED

Customer understands and agrees that any subleasing of rental equipment is prohibited and that any such sublease shall immediately cause termination and cancellation of this contract.


CUSTOMER LIABILITY & LIABILITY REDUCTION OPTIONS

The use of rental equipment is always at the tenant's own risk. The renter must undertake to return the equipment in the condition in which it was when rented and, if necessary, to replace / pay for the replacement of, the damaged parts or equipment including the cost of the work needed to replace it. Lost / non-returned items incur the full cost of the replacement of that item.

Whilst the customer shall assume liability for any and all damage to, or loss of, to personal property and accident / injury to other persons related to said rental equipment, Hetta Huskies can provide, at an extra cost, a damage waiver cover which can reduce your liability so that you only start to cover costs incurred over a certain base fee.

Using the equipment in the way that it is designed to be used - eg taking care to put it down on the side that does not have the derailleur - is the best way to avoid damages. However, you can purchase peace of mind damage waiver reduction that covers the rental period @ €10/day. This covers the first €100 of damage and repair costs towards your bike that you would otherwise be liable for.

If you want to also cover yourself against loss of, or damage to, the pump, the repair kit, the helmet, any rented paniers etc), you can purchase a partial damage limitation waiver package which covers all items rented by one person in a particular rental period. This starts at €25/day but it reduces in daily cost for longer rentals.

More information about the cost you will be held liable for, in case of breakage, can be found here.


Rental Period €100 Damage Limitation: Bike €100 Damage Limitation: Bike & Accessories Roadside Pick-up Insurance €250 Damage Limitation & Roadside Insurance
3-Hour €10 €25 €10 €25
10-Hour €10 €25 €10 €25
24 Hour €10 €25 €10 €25
2-Day €20 €40 €20 €50
3-Day €30 €50 €30 €60
4-Day €40 €50 €40 €65
5-Day €40 €50 €40 €75
6-Day €40 €50 €40 €90
1 Week €45 €60 €45 €100
2 Week €50 €75 €50 €120

A full price list of standard charges against broken biking components can be found HERE.


DEPOSITS FOR 2-DAY + RENTALS

For 2-day+ rentals we may require a damage deposit in the form of credit card charge plus the driver’s license / photo ID of one member of the party.

Any deposit given by the customer shall be applied to the balance and guarantee the faithful performance of all the provisions of this agreement and all repairs necessary to said equipment. If any action is brought to enforce any of the terms of conditions of this agreement, or to recover any sums due to hereunder, the customer agrees to pay all legal fees, court costs, or other expenses.


ROADSIDE RESCUE INSURANCE

You can also opt to get an additional 'emergency pick-up' insurance in case you need to be rescued from a road-head and returned to the base because of eg mechanical issues during your journey. This costs a further €10/ day and can only be purchased on top of basic excess reduction insurance. We definitely recommend this for people attempting to ride, for instance, the Hetta-Pallas bike route.

You can opt for a higher 'emergency pick-up included' premium if you want to include a 'pick-up and transfer back to base' option from a trailhead in case of mechanical issues. All other emergency pickups, regardless of reason for the call, will be charged according to our standard mileage charges. FYI: Even with the pick-up insurance, we cannot, of course, promise that we will be able to drop what we are doing at a moment's notice so if you believe that you are going to need an emergency pick-up you will need to text / call to pre-agree a time and rendevous point ahead of time.

In all other instances, you will be liable for the transfer charges incurred in picking you up from an unplanned emergency access point. FYI We cannot, also, guarantee that we will be able to pick you up since we do not always have staff and vehicles available, so you will need to call to agree a rendevous time and place should the need occur.


IN CASE OF THEFT

In case of theft a formal Police Report must be lodged and a copy must be forwarded to us in order to activate the insurance. In case of damage which you have had repaired during the period of rental, a photo must be provided to us.

We strongly recommend that you always carry a personal accident or travel insurance policy.


BIKE RENTAL CANCELLATIONS

All Cancellation requests must be received in writing.

30 days or more prior to your start date you have 3 options:
1) Switch to another date (subject to availability) with no fees.
2) Keep your balance on file against a similar future trip within one year.
3) Cancel your trip and receive a full refund for non-Electric bike deposits (there is no deposit refund for the electric bike bookings).

15 days - 29 days before your start date you have 3 options:
Switch another date (subject to availability) for your trip with no fees.
Keep your balance on file against a similar future trip for up to one year.
Cancel your booking and receive a 35% refund for non-Electric bike deposits (there is no deposit refund for the electric bike bookings).

14 days or less: no refunds, no credit.